Faust Harrison Pianos at 214 Central Avenue, White Plains, New York.

If you are familiar with those "contact us" email addresses at the bottom of a company's website, then you, like me, use them as a last resort when an issue arises since they seem to go into a blackhole from which a response never emerges. Not so with Faust Pianos. Response within an hour letting me know that they addressed the issue and made arrangements to fix it immediately. Not some date in the future - they fixed the problem right then and there. Then they emailed and called multiple times to make sure we were satisfied. Would recommend them without hesitation as they really seem to care about customers and their reputation. Thanks for the great service and great experience.